Refund and Returns Policy

Thank you for purchasing digital products from ISO27001PRO.COM. We are committed to delivering high-quality ISO 27001-related templates, toolkits, and resources to help you succeed. Because digital products are immediately accessible after purchase, our refund policy aims to be fair while protecting our intellectual property.

Eligibility for Refunds

Most digital product sales are final. However, we may consider refunds in the following cases:

• Technical Issues:
  If you experience significant technical problems that prevent you from accessing or using the product as described, and our support team at support@iso27001pro.com cannot resolve the issue within 15 working days of your report, you may be eligible for a refund. Please provide detailed information about the problem, including screenshots or error messages.
• Product Misrepresentation:
  If the product you purchased significantly differs from the description on our website, you may request a refund.
• Duplicate Purchase:
  If you accidentally purchased the same product twice, please contact us immediately. We will consider a refund for the duplicate purchase.

Non-Refundable Situations

Refunds will not be issued for:

• Change of mind or buyer’s remorse after purchase.
• Lack of technical skills or inability to use the product. Please review product details carefully before purchase.
• Continued use of the product after requesting a refund.
• Purchase of discounted or sale items, except in cases of technical issues or misrepresentation.
• Failure to contact our support team within 3 days of encountering an issue.

Refund Process

To request a refund, email us at support@iso27001pro.com with:

• Your order number
• Date of purchase
• Reason for refund request
• Supporting evidence (e.g., screenshots)

We will review your request within 7 business days and notify you of the decision. Approved refunds will be issued via the original payment method within 7 business days.

Important Notes

• Refund decisions are at the sole discretion of ISO27001PRO.COM.
• This policy may change without prior notice. Please check the latest version on our website.
• By purchasing our digital products, you agree to this refund and returns policy.

Contact Us

For any questions or concerns regarding refunds, please contact us at:
support@iso27001pro.com